Terms and Conditions for fastAIchat

Last Updated: November 6, 2024

Acceptance of Terms
By accessing or using https://fastai.chat and all its subdomains ("the Website"), you agree to comply with and be bound by these Terms of Service.

Description of Service
fastAIchat provides an AI-powered assistant that converts website visitors into sales and support leads within 60 seconds. The service allows users to integrate an AI assistant that understands their business.

User Accounts and Subscription
3.1 Users may purchase plans that include a specific number of AI assistant sessions per month and other feature sets for plans developed in the future.
3.2 Sessions are reset monthly and do not carry over to the next month.
3.3 The AI assistant can be used on the user's website for the duration of their active subscription and as long as sessions are available in the respective plan.

User Data Collection
4.1 Personal data collected includes name, email, and payment information.
4.2 Session data of users interacting with the AI agent is also collected.
4.3 Non-personal data, such as web cookies, may be collected.

Privacy Policy
Our Privacy Policy, available at https://fastai.chat/privacy-policy, explains how we collect, use, and protect your information.

User Responsibilities
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

Intellectual Property
All content and technologies on the Website are the property of fastAIchat and are protected by applicable intellectual property laws.

Limitation of Liability
fastAIchat shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

Modifications to Service
We reserve the right to modify or discontinue the service with or without notice to you.

Governing Law
These Terms shall be governed by and construed in accordance with the laws of Germany.

Updates to Terms
Users will be notified of any updates to these Terms via email.

Refund and Cancellation Policy
12.1 By purchasing a subscription and activating your account, you consent to immediate access to our digital service. You acknowledge that this consent waives your right to a 14-day withdrawal period under EU consumer protection laws.
12.2 Due to the nature of our digital service, all purchases are final and non-refundable once the service has been accessed.
12.3 You may cancel your subscription at any time. Cancellation will stop future billing, but you will continue to have access to the service until the end of your current billing period.
12.4 In cases of technical issues or service unavailability on our end, please contact our support team. We'll work with you to resolve the issue or provide appropriate compensation.
12.5 To cancel your subscription, please email us at fastaichat@hillbyhill.com or use the cancellation option in your account settings.

Contact Information
For any questions regarding these Terms, please contact us at fastaichat@hillbyhill.com.